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Topic is Investigate the poor working condition and customer misbehavior in the hotel industryPART A: On the basis of the presentation feedback, please amend and finalize your Questionnaire for collecting primary data. (This task is an extension of assignment 2). Part Three assessments 3 is related to the primary research undertaken by the student. Task Requirements: e Design the primary data collection Tool - Questionnaire * Do not use predesigned questionnaire formats from any web sources or platforms. * Design the questionnaire using different question format. «Align the questions with the objectives identified in the research proposal (assignment 2) This part will help the students to build their understanding regarding the various descriptive and statistical analysis tools and concepts needed to interpret their primary data. Microsoft Excel's statistical analysis tool pack will be used for this purpose. The student will sort, code and tabulate the primary data collected by means of the questionnaire (designed) and show the workings of the data analysis carried out on their primary data. Various statistical and data analysis techniques learned during the course will be applied to arrive at the findings of the research. These findings will then be interpreted and discussed, and recommendations will need to be given. A comprehensive report addressing all the components of the research will need to be presented. Tentative report structure will be as follows: Your report structure may include the following component but not limited to: Executive Summary 1.0 Introduction 2.0 Background to the Problem 2.1 Gap Analysis 2.2 Research question 2.3 Objectives of the study 3.0 Research Design 3.1 Sampling 3.2 Data Collection -Tools 3.3 Fieldwork 3.4 Data Analysis 4.0 Ethical Considerations 5.0 Time line and Budget 6.0 Limitations 7.0 Conclusion 8.0 Recommendations 8.1 Recommendations for Future Researchers 8.2 Recommendations for Owner/Entrepreneur 8.3 Recommendations for Employee 9.0 Bibliography (APA 6 Style) PART B: Presentation - Not more than 10 Slides - Research Report Assessment Criteria used to grade this task: Students should demonstrate the ability to: a. Analyse a contemporary problem being faced in the hotel industry. b. Present the background to the issue/trend c. Identify the aim and your motivation for the chosen topic. d. Find and analyse the previous researches/information from secondary resources relevant to the problem in the industry. e. Find and critically analyse the information from secondary resources (relevant to the problem) understanding the background to the problem and discuss the various facets of the issue in the Literature review. f. Identify the gap in the present literature and approach for your research. g. Develop their hypothesis. h. Discuss the ethical issues and limitations of the research. i. Identify the timeframe and propose the budget for the research j. Design the questionnaire. k. Identify the research question and the objectives I. Use various question types learned. m. Design the cover letter n. Format the questionnaire into a professional format. o. Based on the information, evaluate the solutions/ recommendations suggested in the secondary sources and past researches.

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Topic is Investigate the poor working condition and customer misbehavior in the hotel industryUploaded ImageUploaded ImageUploaded ImagePART A: On the basis of the presentation feedback, please amend and finalize your Questionnaire for collecting primary data. (This task is an extension of assignment 2). Part Three assessments 3 is related to the primary research undertaken by the student. Task Requirements: e Design the primary data collection Tool - Questionnaire * Do not use predesigned questionnaire formats from any web sources or platforms. * Design the questionnaire using different question format. «Align the questions with the objectives identified in the research proposal (assignment 2) This part will help the students to build their understanding regarding the various descriptive and statistical analysis tools and concepts needed to interpret their primary data. Microsoft Excel's statistical analysis tool pack will be used for this purpose. The student will sort, code and tabulate the primary data collected by means of the questionnaire (designed) and show the workings of the data analysis carried out on their primary data. Various statistical and data analysis techniques learned during the course will be applied to arrive at the findings of the research. These findings will then be interpreted and discussed, and recommendations will need to be given. A comprehensive report addressing all the components of the research will need to be presented. Tentative report structure will be as follows: Your report structure may include the following component but not limited to: Executive Summary 1.0 Introduction 2.0 Background to the Problem 2.1 Gap Analysis 2.2 Research question 2.3 Objectives of the study 3.0 Research Design 3.1 Sampling 3.2 Data Collection -Tools 3.3 Fieldwork 3.4 Data Analysis 4.0 Ethical Considerations 5.0 Time line and Budget 6.0 Limitations 7.0 Conclusion 8.0 Recommendations 8.1 Recommendations for Future Researchers 8.2 Recommendations for Owner/Entrepreneur 8.3 Recommendations for Employee 9.0 Bibliography (APA 6 Style) PART B: Presentation - Not more than 10 Slides - Research Report Assessment Criteria used to grade this task: Students should demonstrate the ability to: a. Analyse a contemporary problem being faced in the hotel industry. b. Present the background to the issue/trend c. Identify the aim and your motivation for the chosen topic. d. Find and analyse the previous researches/information from secondary resources relevant to the problem in the industry. e. Find and critically analyse the information from secondary resources (relevant to the problem) understanding the background to the problem and discuss the various facets of the issue in the Literature review. f. Identify the gap in the present literature and approach for your research. g. Develop their hypothesis. h. Discuss the ethical issues and limitations of the research. i. Identify the timeframe and propose the budget for the research j. Design the questionnaire. k. Identify the research question and the objectives I. Use various question types learned. m. Design the cover letter n. Format the questionnaire into a professional format. o. Based on the information, evaluate the solutions/ recommendations suggested in the secondary sources and past researches.

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Asked by: Nadeem
Created at: 2025-05-27 22:39:00

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Based on the images you provided, here’s a step-by-step guide to help you **investigate poor working conditions and customer misbehavior in the hotel industry** by designing a primary data collection tool (questionnaire) and preparing your research report. --- ## PART A: Questionnaire Design ### **Step 1: Define Your Research Objectives** *Examples (align with your proposal):* 1. To assess the prevalence and types of poor working conditions in the hotel industry. 2. To evaluate the frequency and impact of customer misbehavior on hotel staff. 3. To analyze the relationship between working conditions, customer behavior, and employee satisfaction/performance. --- ### **Step 2: Questionnaire Structure** **Instructions:** - Do not copy from the internet. - Use a variety of question types (Likert scale, multiple choice, open-ended, etc.). - Cover all your research objectives. #### **Sample Questionnaire (Draft)** **Section 1: Demographic Information** 1. What is your current role in the hotel? - [ ] Front desk - [ ] Housekeeping - [ ] Food & Beverage - [ ] Management - [ ] Other: _______ 2. How long have you worked in the hotel industry? - [ ] Less than 1 year - [ ] 1-3 years - [ ] 3-5 years - [ ] More than 5 years --- **Section 2: Working Conditions** 3. On a scale of 1-5, how would you rate your overall working conditions? - [ ] 1 (Very Poor) - [ ] 2 - [ ] 3 - [ ] 4 - [ ] 5 (Excellent) 4. Which of the following issues have you experienced at work? (Select all that apply) - [ ] Long working hours - [ ] Low pay - [ ] Lack of breaks - [ ] Unsafe environment - [ ] Lack of training - [ ] Poor management support - [ ] Other: _______ 5. Please describe any specific challenges you've faced in your role: *Open-ended* --- **Section 3: Customer Misbehavior** 6. How often do you encounter rude or abusive customers? - [ ] Never - [ ] Rarely - [ ] Sometimes - [ ] Often - [ ] Always 7. What types of customer misbehavior have you experienced? (Select all that apply) - [ ] Verbal abuse - [ ] Physical abuse - [ ] Discrimination - [ ] Sexual harassment - [ ] Non-compliance with rules - [ ] Other: _______ 8. How does customer misbehavior impact your job satisfaction and well-being? *Open-ended* --- **Section 4: Addressing the Issues** 9. What measures does your hotel have in place to deal with difficult customers? *Open-ended* 10. What changes would you like to see to improve working conditions and reduce customer misbehavior? *Open-ended* --- ### **Step 3: Data Analysis Plan** - Use Excel to code and tabulate responses. - Apply descriptive statistics (frequencies, means, percentages). - Use charts/graphs for key findings. --- ## Tentative Report Structure 1. **Executive Summary** 2. **Introduction** 3. **Background to the Problem** - Gap Analysis - Research Question - Objectives of the Study 4. **Research Design** - Sampling - Data Collection Tool (Questionnaire) - Fieldwork - Data Analysis 5. **Ethical Considerations** 6. **Timeline and Budget** 7. **Limitations** 8. **Conclusion** 9. **Recommendations** - For Future Researchers - For Owners/Entrepreneurs - For Employees 10. **Bibliography (APA 6th Style)** --- ## PART B: Presentation Tips (10 Slides) 1. **Title & Introduction** 2. **Background & Motivation** 3. **Literature Review** 4. **Research Gap & Objectives** 5. **Research Design (Sampling & Tools)** 6. **Key Questions/Questionnaire Design** 7. **Data Analysis Approach** 8. **Key Findings** 9. **Recommendations** 10. **Conclusion & References** --- ### **Assessment Tips** - Clearly state your aims, methods, and findings. - Use different question types in your questionnaire. - Discuss ethical issues and limitations. - Propose actionable recommendations. --- **Let me know if you want help with a specific section or more sample questions!**

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