Cancellation & Refund Policy

Last updated: 22-05-2025

At VIPSolutions, we aim to ensure a smooth and transparent experience for our users. Since our services involve the delivery of instant AI-generated academic answers and digital content, our refund and cancellation policy is limited and governed by the following terms.

1. Cancellation Policy

• Orders for credits or services can only be cancelled if the transaction is still pending and the AI-generated solution has not been delivered yet.
• Once credits are used to unlock or generate an answer, the transaction is considered final and cannot be cancelled.

2. Refund Eligibility

• Refunds will only be issued under the following conditions:
  • The AI system fails to generate any output or response.
  • The output is corrupted or incomplete due to a technical error.
  • Credits were deducted but no solution was delivered within a reasonable time (usually under 5 minutes).
• Refund requests must be submitted within 24 hours of the failed transaction.
• All refund claims are subject to internal verification. Screenshots or proof may be requested.

3. Non-Refundable Situations

• Refunds are not applicable in the following situations:
• If the solution was successfully delivered and credits were used.
• If the user is dissatisfied with the AI’s quality or answer style (as outputs may vary).
• If the issue was not reported within 24 hours of the transaction.
• If the solution was used for academic dishonesty and flagged by an institution.

4. Refund Timeline

• If approved, refunds are processed within 3–5 business days and will be credited via the original payment method.
• No cash or manual refunds will be offered outside the system.

5. Contact for Support

If you believe you are eligible for a refund, please reach out to us with full details at contact@vipsolutions.in. Our support team will respond as soon as possible.